Terms and Conditions

Terms & Conditions

These terms and conditions apply to the supply of all goods sold by IWL Limited to the customer, unless otherwise agreed in writing by the company.

Prices, Specifications and Policies

All prices shown on the website exclude Goods and Services Tax (GST) unless the inclusive toggle is clicked top right of each web page. GST is added and shown in the shopping cart and at checkout. IWL Limited reserves the right to update prices, specifications and policies at any time without notice. We put a lot of time in to ensure the prices and specifications of our product are as accurate and as up to date as possible. However, given the nature of the goods we supply, the availability, price or specifications of goods can change rapidly. We therefore accept no liability should any of the goods be unavailable or if prices or specifications differ from those presented on this web site.

Freight and Delivery

Delivery is free for all orders over $50 + GST. Freight may be charged for bulky items, hazardous goods, some furniture products and some custom made orders. We charge freight at cost and will always ask for approval before billing. 

Overseas orders are charged freight based on actual cost.

IWL Limited prides itself on delivering goods to you as fast as possible but it cannot be responsible for any loss whatsoever sustained by the customer for delay in delivery. All items are sent by courier unless otherwise stated. Dates given for shipment or delivery are for guideline purposes only but are not to be treated as a condition of sale.

SupplyMe endeavours to provide next business day delivery on all orders placed by 2pm. Rural and provincial deliveries may take 1-3 business days for delivery.

SupplyMe offers full track & trace services on all of its shipments. 

Return and Credit Policy

We will provide a full refund for any product that is returned unopened and in original condition within 14 days for any reason whatsoever. For any returns after this time, please contact IWL Limited on 0800 080 4657. In most cases we are able to provide a credit although a restocking fee may apply.

Risk and Ownership of the Goods

Risk in the goods shall pass to the customer upon delivery to the customer or to the address specified by the customer. If a carrier is used to effect delivery, delivery to the carrier shall constitute delivery to the customer, and all claims for goods damaged in transit shall be made to the carrier immediately after the delivery of the goods to the customer.

Pending cleared payment in full of all monies due under this contract or in respect of any other monies owed by you to IWL Limited the goods shall remain the sole and absolute property of IWL Limited as legal and equitable owner.

You agree that you will upon demand pay all of IWL Limited expenses and legal costs in the collection of all overdue monies. IWL Limited reserves the right to charge 2% interest per month on any overdue monies.